Term and Conditions

Hotels Bookings Policies

  • Standard Check-in time: 12 Noon Check-out: 11 AM for all locations. Early check-in & late check-out is strictly subject to availability. For guaranteed early check-in, rooms to be reserved from the previous night.
  • Pets are not allowed in our any hotels.
  • The primary age of the guest must be at least 18 years old (not applicable for student group by institute or schools).
  • As per government regulations, it is mandatory for all the guests staying at the hotels to carry their valid photo ID proof (Voter id, Driving Licence, Aadhar Card etc.) and Valid Passport and Visa for Foreign Nationals upon arrival… PAN CARD will not be accepted for identification purpose.
  • To guarantee or confirm your booking, it is mandatory for all the guests and booking agents to deposit an advance at the time of reservation. The hotel management does not take responsibility for any booking without advance payment.

All our hotels are fully online and bookings are open to all.

Therefore, all those agents / guests who make bookings by email and phone, after receiving information of availability and rates, confirm their booking immediately by depositing advance amount. If your desired room is booked by someone else before your confirmation, the hotel management will not take responsibility for the same rates and availability.

  • Hotels always reserve the right of admission. Unmarried/unrelated couples or suspected may not be allowed to check-in. Similarly, accommodation can be denied to guests if suitable proof of identification is not presented at check-in. No refund would be applicable in case the hotel denies check-in under such circumstances.
  • Anything missing/damages from the rooms or Hotels premises will be charged to the guest directly.
  • Any cancellation / modification / rescheduled date of booking is possible up to 7 days before of arrival. In case of group or tour booking, the same rule will be applicable from 30 days prior to arrival. These policies will only be applicable in hotels managed by Hello Hotels India. Other affiliated hotels and resorts will have their own policies in booking.
  • In case of No-Show or late cancellation, 100 % retention will be charged before the 2 days of check in date.
  • Special Promotional prices are subject to changes without any prior notice.
  • All booking agencies are requested to be transparent with the guests and promise only what is available in the hotel or promised by the hotel management in writing at the time of reservation (verbal promises are not acceptable) and to the honoured guests It is also requested that at the time of reservation, such things promised by the agency, which are not in the official sites of the hotels, should be investigated by the hotel management. It happens very often that some agencies make false promises to the guests about the hotel, which causes problems at the time of check in.
  • Sometimes some people / some taxi drivers in the airport or station give false news about the hotels booked by the guests and make excuses like that – the place is closed, the city is on strike, the hotel is closed, etc. Please ignore such people as these people are brokers as taxi drivers who somehow take you to other hotels and get commission from there. These people are so clever that they make you talk to any of their friends and that friend talks to you as the manager of your reserved hotel and you are forced to believe. In such a situation you blame the hotel but the hotel is waiting for you by keeping your reserved rooms.

Package Bookings Policies

  • For all the services contracted, certain advance payment (Approx. 40% to 60% of total package cost) should be made to hold the booking on confirmed basis. In case of High Season / Long weekend/ Train Journey / last minute bookings may require full payment. The balance amount should be clear before the commencement of the services. Management personals hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
  • Standard Check-in time: 12 Noon Check-out: 11 AM for all locations. Early check-in & late check-out is strictly subject to availability. For guaranteed early check-in, room to be reserved from the previous night.
  • In the case of cancellation / Modifications and rescheduling in package services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
  • 45 days prior to arrival: 10% of the Tour / service cost
  • 30 days prior to arrival: 25% of the Tour / service cost
  • 15 days prior to arrival: 35% of the Tour / service cost
  • 07 days prior to arrival: 50% of the Tour / service cost
  • 48 hours prior to arrival OR No Show: No Refund
  • This policy may change during High season/ Festivals/Christmas / New Year and others long weekend without any prior notice.
  • In case of any reasons if you cancel the trip after commencement then refund would be restricted to a limited amount only and depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. We do not take any guaranteed of refund in the case of unused accommodation, missed meals, missed flights / train/chartered etc.
  • Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
  • Bookings of wildlife safaris /Sanctuaries/Mountains are non-refundable. Even date change request will be considered as cancellation and no payment will be refund/ adjusted against it.
  • Kindly note that after the finalization of the Package/service Cost, if there are any Hike in entrance fees of Museums, Monuments, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
  • All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well-being.
  • We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment’s, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
  • Air Condition in Vehicles will not be operational on hilly areas (due to mechanical reasons). Driver reserves the rights to switch off/operate AC as per the terrain, climate and vehicle conditions.
  • There are some monuments/areas, restricted for Vehicle entrance by the local authorities. In any such case, Vehicle will drop you till the nearest possible point and further arrangements will have to be managed by Client.
  • We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
  • We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All luggage’s & personal property/s at all times are at the client’s risk.
Covid-19 Update - A Message to our Guests 😷

Hearty congratulations from Hello Hotels India… !!!!
We hope and pray that you remain safe, sound and healthy.

In light of the impact and changes caused by the novel COVID-19 (Corona virus), Hello Hotels India is carefully using all the standards of hygiene issued by the World Health Organization in all its hotels. And have informed their affiliated hotels and resorts not to take any kind of negligence in the matter of cleanliness. Hello Hotels India was and will always be committed to the safety of all guests and its employees.
We want to ensure and assure that we are all-round focused on the health and safety of all our guests, residents and employees without compromising and periodically cleaning everything to the surface with the appropriate chemicals. So come here without worry and enjoy our luxurious and safe hospitality.
Thank you so much for your comprehension and being so understanding for this situation, we seriously can’t wait to welcome you all again at our hotels.
Till then, please stay safe, stay home and keep social distance.

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