Arrival-Departure PolicyCheck-in: 12 Noon Check-out: 11 AM. Early check-in & late check-out is subject to availability. For guaranteed early check-in, room to be reserved from the previous night.
Guarantee PolicyAll bookings must be guaranteed at the time of reservation by advance payment (30% for FIT Guest & 60% for Group Booking & Tour Packages) & all balance payment should clear at the time of arrival. Non-advance booking will be released without any permission from guest or booking agent.
Photo IdentityAs per government regulations, it is mandatory for the guests staying at the properties to carry their valid photo ID proof. (Voter id, Driving Licence, Aadhar Card) and Valid Passport and Visa for Foreign Nationals upon arrival... PAN CARD will not be accepted for identification purpose. Anything missing from the room or the room keys or damage to the room amenities or to the hotel property will be charged to the customer directly.
Cancellation PolicyAny Cancellation / Amendment / Reschedule should be informed through written email (3 days in advance for FIT & 30 Days in Advance for Group / Package Bookings)from check-in date.
|FIT BOOKINGS||Refund||GROUP / PACKAGE BOOKINGS||Refund|
|Cancelled 72 Hrs before the Check-In||100%||Cancelled 30 Days before the Check-In||100%|
|Cancelled 24 Hrs to 72 Hrs prior to Check In||30%||Cancelled 15 Days to 29 Days prior||70%|
|Within 24 Hrs of Check-in||No Refund||Cancelled 7 Days to 15 Days prior||50%|
|No show or last-minute cancellation||No Refund||Within 7 Days of Check-in||No Refund|
|This policy may change during High season/ Festivals/Christmas / New Year and others long weekend without any prior notice.|
|Refund through online payment within 7 working days.|
|Payments accepted in cash/DD/bank transfer/Paytm in the name of “Hello Hotels India”. Bank details for transfers will be provided while doing confirm bookings.|
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Phone: 011-49753391, 9999296501/03